At Jacketrix, we try our best to make sure your order reaches you safely and on time. Below is all the shipping information you need before placing an order.

Free Shipping

We offer free shipping on all orders worldwide.

Processing Time

After you place an order, we usually take 3–5 business days to process and pack it properly.

Estimated Delivery Time

Once your order is shipped, it normally takes around 10–15 business days to reach you.
Delivery time may vary slightly depending on your country and local courier service.

Shipping Partners

We ship using trusted courier companies such as DHL, FedEx, USPS, or UPS.
The courier is selected based on the fastest and most reliable option for your location.

Tracking Updates

As soon as your parcel is dispatched, you will receive an email with your tracking number, so you can track your order anytime.

Address & Contact Details

Please double-check your shipping address and contact details at checkout.
If you made a mistake, message us within 24 hours and we’ll try to update it before dispatch.

Customs & Import Charges

Our product prices do not include any customs duties or import taxes.
If your country applies any charges, those will need to be paid by the customer at delivery.

Damaged Parcel

If your order arrives damaged, contact us as soon as possible and share a few clear pictures. We’ll guide you on the next steps.

Need Help?

If you have any questions about shipping or tracking, feel free to contact us anytime:

Address: Unit A 82, James Carter Road, Mildenhall, Bury St. Edmunds, Mildenhall, England, IP28 7DE
Email: support@jacketrix.com
Phone: +447383290892
Website: www.jacketrix.com